Frequently Asked Questions
-
What browser are you using?
- We recommend using Chrome, Safari or Firefox.
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Have you tried refreshing the page?
- If that doesn't work, try a hard refresh:
- On mac: command + shift + r
- On windows: Control + F5
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Are you logged into your account?
- Go to the login
page.
- Log in with your email and password.
- If you are already logged in it will take you to the videos
screen.
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Make sure you are using the correct email and password:
- You need to log in using the same method that you used to create
your account.
-
You will need to go to the login
page. and click "Forgot Your Password?"
- Login page: Click
Here
- If you are already logged in it will take you to the videos
screen.
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Livestream replays of the sessions will be posted within 24 hours of the end
of the event.
- The on-demand replays will include the entire “livestream” scheduled
times, which include worship (music) and the teaching.
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30 days after the event concludes.
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Visit the website and login with the same email and password used for the
live event.
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Fill out the help form to request a refund.